Privacy Policy

Cavellea (Bal Saroop Nutritions Private Limited) respects your privacy. This policy explains what information we collect and how we use it.

1. Information We Collect

• Order details: name, phone number, email address, delivery address, and the personalization content (names, messages, logos, photos) you provide for your gifts.
• Payment information: payments are processed by Razorpay. We never see or store your card numbers, UPI PINs or banking passwords. We only receive a payment confirmation and reference ID.
• Usage data: basic analytics (pages visited, device type, approximate location) collected via privacy-friendly tools to improve the website.

2. How We Use Your Information

• To manufacture, personalize, pack and deliver your order.
• To send order confirmations, delivery updates and respond to your queries.
• To send you a reminder if you leave items in your cart (you can ignore or opt out anytime).
• To improve our products, website and service.

3. Sharing of Information

We share your information only with:

• Courier/logistics partners — name, phone and address, strictly for delivery.
• Payment gateway (Razorpay) — to process your payment securely.
• Service providers (e.g., email delivery) — strictly to perform services for us.

We never sell or rent your personal information to anyone.

4. Personalization Content

Logos, photos and messages you upload are used only to produce your order. With your permission, we may feature photos of finished gifts (e.g., in our gallery or social media). If you’d prefer we don’t, just tell us on WhatsApp or email.

5. Data Security & Retention

Your data is stored on secure, access-controlled systems. We retain order information as required for accounting and legal compliance under Indian law, after which it is deleted or anonymized.

6. Your Rights

You may request a copy, correction, or deletion of your personal data at any time by writing to contactcavellea@gmail.com. We will respond within a reasonable time.

7. Cookies

We use minimal cookies/local storage required for the cart and website functionality, and basic analytics. We do not use invasive advertising trackers.

8. Contact

For any privacy-related questions: contactcavellea@gmail.com | WhatsApp: +91 95555 93055